Regional Account Manager

ASML • Hillsboro, OR

17h

About The Position

The Regional Account Manager role is responsible for managing complex and mid-sized customer accounts, which may include multiple fabs within a single country, larger product portfolios, or a portfolio of smaller products. This position can also contribute to sales at large or strategic customers. The role requires independent operation, applying broad business practices and procedures under general managerial direction to foster customer success, drive revenue growth, and build long-term partnerships.

Requirements

• Master’s degree in a technical discipline with substantial relevant experience, or equivalent.
• Solid experience in customer account management, ideally within the semiconductor or high-tech industry.
• Strong customer and stakeholder management skills at management and executive levels.
• Excellent communication skills, with the ability to tailor messages for diverse audiences.
• Proven negotiation and contract management capabilities.
• Strategic thinking and business planning expertise.
• Strong cross-functional collaboration and orchestration skills.
• Ability to operate independently while navigating complex organizational environments.
• Commercial acumen combined with technical understanding of semiconductor manufacturing and service business models.

Nice To Haves

• Additional education in Business Administration or commercial disciplines is preferred.

Responsibilities

• Manages customer relationships at management and senior stakeholder levels, tailoring communication to effectively influence decisions and advance deals.
• Manages customer accounts for new system sales and/or Installed Base & Service (IB&S) business, developing and deepening customer trust.
• Ensures strong customer intimacy through regular engagement in forums like ERM, TRM, and Voice of Customer sessions, maintaining close alignment with customer manufacturing and operational stakeholders.
• Interacts closely with Operations and Business Lines (BLs) up to management level, collaborating to find solutions that meet customer needs and providing feedback for product and service development.
• Plays a key role in preparing and executing ERM meetings and orchestrates cross-functional ASML teams to manage deliveries and provide solutions on time, within cost, and at the required quality level.
• Develops and executes customer-specific business strategies and account plans for new systems and/or IB&S business, creating integrated business proposals (VPAs) that cover the full ASML portfolio.
• Drives internal alignment and secures approvals on business proposals through DST processes.
• Grows service business by developing strategic Service Roadmaps (SRMs) for assigned accounts or regions.
• Supports and contributes to negotiations with management on customer agreements for new systems and IB&S, including VPAs and SLAs, and prepares for DST meetings related to contract negotiations.
• Reviews IB&S performance against contractual commitments and adjusts contract structures to capture value from over-performance where applicable.
• Negotiates agreements with customer stakeholders, escalating to internal senior leadership when necessary, and ensures execution and monitoring of VPAs and agreements.
• Manages new system business planning over a 1–2 year horizon, including demand, timelines, and feasibility alignment with Customer Support (CS) and Sales Operations.
• Drives execution of new systems, VPAs, and/or IB&S sales to ensure on-time delivery.
• Manages short- to mid-term IB&S business planning, including maintenance, upgrades, relocations, and services, demonstrating the value of upgrades and service offerings in collaboration with IB&S Technology Leadership.
• Prepares business cases (with CSCM and P&D support) for inventory baseline deviations, articulating customer value and ASML cost impact.
• Represents the Voice of the Customer within Customer Teams and CS&S organizations, gathering customer insights and translating them into actionable input for internal stakeholders.
• Identifies opportunities and shares them with Technology Leadership at the Customer Team (CT) level.
• Supports target setting for New Systems and IB&S by providing customer input to CS&S.
• Manages customer-specific ESG topics and compliance with relevant market regulations related to New Systems and IB&S.
• Is accountable for revenue and contribution margin for New Systems and/or IB&S within the assigned account or region.
• Is responsible for demand forecasting and timeline planning for New Systems and/or IB&S within the Customer Team scope.

Benefits

• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
• ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior