Regional Account Manager

. Crane Worldwide Logistics . • Irving, TX

2d • Hybrid

About The Position

This is a client-facing role responsible for managing the overall business relationship with accounts. The position involves account mapping, business unit breakdown, running Quarterly Business Reviews (QBRs), and ensuring adherence to Standard Operating Procedures (SOPs) by Crane Worldwide offices servicing the account. The role also includes report creation, monitoring, distribution, and performance management. The Regional Account Manager will conduct market analysis, drive collaborative efforts internally by sharing best practices, and identify service or opportunity gaps. This role requires penetrating the organizational structure of clients to develop relationships beyond the main points of contact, maintaining rates, assessing yields, monitoring payments, and assisting with collections. The position also involves entering meeting notes and action items into the CRM, traveling within the region to visit accounts and offices, and ensuring compliance with company policies and regulatory requirements. Additionally, the role focuses on identifying growth opportunities, developing strategies to secure them, and creating a business development plan with short- and long-term objectives.

Requirements

• Thorough knowledge of transportation industry logistics and freight forwarding.
• Thorough knowledge of successful sales techniques.
• Strong computer skills including Microsoft Office suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Good analytical and program management skills; ability to define, develop and document business processes and procedures.
• Strong customer service, problem-solving, and interpersonal skills.
• Internal/external sales skills.
• Troubleshooting and problem resolution skills.
• Leads by example.
• Sense of urgency.
• Creative.
• Responds easily to changing demands.
• College degree preferred.
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry.
• Experience with CRM systems.
• Must pass an E-Verify Check.

Nice To Haves

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills

Responsibilities

• Manage the overall business relationship with accounts.
• Perform account mapping and business unit breakdown.
• Run and prepare for Quarterly Business Reviews (QBRs).
• Ensure Crane Worldwide offices servicing the account understand and execute SOPs.
• Create, monitor, and distribute reports.
• Manage account performance.
• Conduct market analysis and maintain industry awareness.
• Drive collaborative efforts internally by supporting and sharing best practices.
• Identify service or opportunity gaps through impact and coverage analysis.
• Penetrate client organizational structures and develop relationships.
• Maintain rates and assess yields monthly.
• Monitor accounts for timely payments and assist with collections.
• Enter meeting notes, action items, complaints, and compliments into the CRM.
• Travel within the region to visit accounts/account sites and Crane Worldwide offices.
• Ensure adherence to company policies and regulatory requirements.
• Identify growth opportunities and develop strategies to secure them.
• Create a business development plan with short- and long-term objectives.
• Perform other duties as assigned.

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree