Regional Account Manager

Wodify • Denver, CO

1d • $65,000 - $75,000 • Remote

About The Position

As a Regional Account Manager, you own a defined long-tail territory of Wodify customers (between ~500–750 accounts). You’re responsible for driving retention, increasing ARPU, and strengthening product adoption through structured quarterly engagement, proactive outreach, and revenue-focused conversations. In this role, you’ll play a critical part in reducing silent churn, identifying growth signals, and ensuring every customer in your territory feels supported—even at scale.

Requirements

• 1+ year in a customer-facing role (Support, Onboarding, Sales, or Account Management)
• Strong written and verbal communication skills
• Organized and process-driven
• Comfortable managing a high-volume portfolio
• Growth-oriented mindset

Nice To Haves

• Fitness or wellness industry experience is a plus

Responsibilities

• Own a defined long-tail territory of ~500–750 accounts, executing structured quarterly outreach to ensure full coverage and meaningful touchpoints with every customer.
• Drive expansion revenue through high-velocity add-ons, signal-based outreach lists, and disciplined pipeline tracking and follow-up.
• Identify at-risk signals—engagement gaps, feature adoption trends, processing volume—and take proactive steps to reduce silent churn across your portfolio.
• Leverage trigger dashboards to prioritize outreach, identify feature underutilization, and recommend relevant add-ons to stabilize business health and increase product adoption.
• Partner with Support, Onboarding, and Sales through defined escalation and routing processes, and provide structured feedback on expansion trends and adoption friction observed in your territory.
• Balance relationship-building conversations with revenue-driving opportunities, serving as the primary growth contact for your accounts.

Benefits

• $65-75k OTE: $40-50k base + $25k variable (50% retention / 50% add-on MRR)
• Equity plan
• Medical, Vision and Dental Insurance plus company-paid disability and life insurance
• 401(k) plan and FSA
• Unlimited PTO
• Team, social and philanthropy events
• Gym/wellness reimbursement and commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed