Regional Account Manager
About The Position
DC Group Inc., headquartered in Minneapolis, MN, is a fast-growing company recognized as one of the Star Tribune’s Top Workplaces in 2023 - 2026 and honored by USA Today as a Top Workplace in 2024 - 2026. We provide mission-critical support to recognized companies throughout the United States and Canada, including Fortune 500 companies, government facilities, critical infrastructure, and Data Centers. As a preferred vendor for premiere property management companies, our exponential growth in the critical power industry continues. We focus on innovation, superior service, and cutting-edge proprietary software solutions, which has earned us a reputation that sets us apart, fuels our growth, and makes us an exciting team to grow with. This is an in-office position at our Minneapolis, Minnesota Headquarters location.
Requirements
- Minimum AA/AS degree
- Strong written and oral communication skills
- Customer service experience
- Ability to manage varying daily deliverables while addressing customer needs
- Exceptional organizational and management skills
- Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook)
- A positive attitude and a desire to learn
- Previous industry experience is not required.
- No cold calling or sales.
Responsibilities
- Overseeing DC Group clients for a designated territory and building those relationships through hands-on project management, acting as the primary coordinator for all account activity.
- Managing DC Group employed Field Service Engineers’ (FSE) schedules by coordinating maintenance, installation, and repair work.
- Managing mission critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments, and organizing required repairs, a core part of the project management process for each client account.
- Driving the logistics between multiple departments as the central coordinator, ensuring successful fulfillment of contract service level agreements (SLA).
- Monitoring email and phone communication from DC Group clients, providing prompt responses and solutions.
- Preparing field service reports based on analysis of recorded data supporting ongoing coordination and management efforts across the territory.
- Preparing price quotations based on industry standards, field service recommendations and client requests.
Benefits
- Extensive coaching and one-on-one job training
- Healthy incentive bonuses
- Strong starting salary
- Paid time off
- 7 company holidays
- Comprehensive medical, dental, and vision plans
- 401(k) with employer match
- Health Savings Account (HSA)
- Company-paid disability, life, and AD&D insurance
- Optional benefits like pet insurance, critical illness, accident coverage, identity protection, and legal services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
