Regional Account Manager

CorVel Career Site•West Des Moines, IA

14d•Hybrid

About The Position

The Regional Account Manager serves as the primary strategic liaison between CorVel and assigned customers, acting as an extension of the client organization. The role is responsible for client retention, revenue growth, service excellence, stewardship reporting, contract management, and identifying opportunities to expand CorVel services. This position can be hybrid or remote.

Requirements

Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach
Knowledge of CorVel's services and completion of all CorVel Product Training Modules
Business acumen with results-oriented mindset
Excellent presentation, negotiation, and interpersonal skills
Strong commitment to customer service
Able to work independently while collaborating across departments
Strong organizational, analytical, and time-management abilities
Must be proficient in Microsoft Office applications and CRM software (Salesforce)
Bachelor's degree, certification or equivalent experience in business, sales or marketing
Proven experience in account management
Experience in the insurance industry, managed care, worker’s compensation, or a related field

Responsibilities

Manage regional accounts with at least $1M in annual revenue per account and portfolio exceeding $5M
Drive revenue growth through expansion of existing accounts and introduction of additional CorVel services
Build and maintain executive-level client relationships
Ensure client satisfaction, retention, and achievement of contractual services
Oversee accounts receivable activities in partnership with operational leadership
Lead client stewardship meetings and provide consultative guidance based on account trends and business needs
Proactively raise concerns or potential issues to appropriate members of the management and executive team to remedy immediate concerns before they become issues; maintain an open items matrix to document all issues and resolution
Coordinate account implementations, customer setups, and service delivery across internal teams
Coordinate and attend customer meetings; ensure CorVel participants are engaged
Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer
Develop/maintain account service instructions/communicate to service staff and post on the Intranet
Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate
Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales
Regular attendance on the Monthly Account Manager Call
Provide monthly account updates and document all new service opportunities in Salesforce.com
Additional duties as assigned