Regional Account Manager - Voluntary Benefits- B2B2C

Allstate•McCullom Lake, IL

1d•Remote

About The Position

Allstate Identity Protection (AIP) is part of The Allstate Corporation, leveraging innovative solutions and expertise in business partnerships to protect customers from online threats. The Employee Protection Solutions (EPS) division offers voluntary and employer-sponsored identity protection plans, including remediation, fraud alerts, financial monitoring, expense coverage, dark web monitoring, privacy management, and cyber device protection. The EPS Account Management team focuses on client satisfaction, retention, and growth by providing exceptional client service and acting as an extension of the client's team to drive ROI within their benefits. The Regional Account Manager serves as a strategic partner to brokers and employers, managing key relationships to retain and grow their book of business through analysis and proactive strategy execution.

Requirements

High School Diploma
Minimum of 2-3 years of experience in B2B2C account management and/or business-to-business sales
Intermediate to advanced skills with MS Office, Outlook, Excel, PowerPoint, Word
Excellent written, spoken, listening, and critical analysis skills
Presentation Skills: Via web, phone and in person
Ability to interact with a wide variety of behavioral and personality styles effectively and make all feel comfortable
Able to tackle new assignments and wear multiple hats, advocating on behalf of client and Allstate Identity Protection simultaneously
Work well independently and in a team environment

Nice To Haves

Bachelor's Degree
Salesforce.com experience
Experience within servicing accounts that are employee benefits, voluntary benefits, and related industries

Responsibilities

Utilize pipeline management software to manage accounts, increase employee utilization, drive effective marketing efforts and provide new product offerings based on customer needs.
Develop solid partnerships with HR teams and broker contacts.
Monitor client and broker satisfaction through internal benchmarks and own high-level solutions to increase satisfaction and plan growth.
Follow up with clients, multi-task and manage conflicting priorities without impacting deadlines, plan and execute with minimal supervision, strong work ethic, exceptional integrity.
Attend onsite and offsite client meetings and benefit fairs with current or prospective clients; travel required throughout the year and during open enrollment.
Serve as the strategic point of contact after the sales and implementation process is complete.
Work cross-functionally with internal partners to meet client and broker demands.