Voluntary Benefits Specialist

The Standard • Atlanta, GA

2d • Onsite

About The Position

The Standard is seeking a Voluntary Benefits Specialist to support their client’s HR department in administering Voluntary Benefit contracts. This role involves acting as a trusted advisor, empowering customer representatives and insured members to fully understand both the coverage and benefit features of their plans. By helping others navigate their benefits, the specialist will make a meaningful impact while advancing their expertise in the field. The company emphasizes a genuine desire to make a difference, a customer-first mindset, and an intentional focus on building strong teams, upholding a legacy of financial stability while investing in new, innovative technologies. Their high-performance culture thrives on operational excellence, compassion, and customer commitment.

Requirements

• 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in VOLUNTARY benefits, focusing on employee benefits insurance.
• Bachelor’s degree Required.
• Personal automobile is available for business use with adequate insurance and a safe driving record.
• Reside in the NE Atlanta, SE Tennessee area to be considered for this role.
• Strong background in Voluntary Benefits.
• Bilingual English/Spanish.

Responsibilities

• Serves as the liaison between the policyholder and The Standard.
• Working closely with the employer and their employees to respond to claim and coverage inquires, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other voluntary benefits related inquiries.
• Administers claim processes, handles coordination of death claims, and assists employees in filing for claims.
• Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
• Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations.
• Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees.
• Leads or participates in special projects related to the policyholder’s life, disability, and Leave plans, as assigned.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• employee-focused benefits support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees