Voluntary Benefits Specialist

Standard Insurance Company • Atlanta, GA

23h • Onsite

About The Position

As our Voluntary Benefits Specialist, you will step into a vital role supporting our client’s HR department in the administration of Voluntary Benefit contracts with The Standard. This position offers the unique opportunity to become a trusted advisor, empowering customer representatives and insured members to fully understand both the coverage and benefit features of their plans. By helping others navigate their benefits, you’ll make a meaningful impact while advancing your own expertise in the field. The Standard is built on a genuine desire to make a difference in the lives of others, with a customer-first mindset and a focus on building strong teams, upholding financial stability, and investing in innovative technologies. The company fosters a high-performance culture focused on operational excellence, driven by compassionate people committed to customer-first service.

Requirements

• Strong background in Voluntary Benefits.
• Bilingual English/Spanish.
• Reside in the NE Atlanta, SE Tennessee area.
• 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in VOLUNTARY benefits, focusing on employee benefits insurance.
• Bachelor’s degree Required.
• Personal automobile is available for business use with adequate insurance and a safe driving record.

Responsibilities

• Serves as the liaison between the policyholder and The Standard.
• Working closely with the employer and their employees to respond to claim and coverage inquires, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other voluntary benefits related inquiries.
• Administers claim processes, handles coordination of death claims, and assists employees in filing for claims.
• Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
• Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations.
• Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees.
• Leads or participates in special projects related to the policyholder’s life, disability, and Leave plans, as assigned.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Employee-focused benefits support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees