Reg Clin Intake Spec

Hartford HealthCare at Home•Mansfield Center, CT

8h•Onsite

About The Position

The Intake Specialist with Hartford HealthCare at Home is the first point of contact for patients entering home health and hospice services. This non-clinical, office-based role manages the referral and intake process, helping patients transition home smoothly by verifying insurance, coordinating with physicians and other providers, and ensuring financial and clinical clearance. The position also communicates with patients and families, maintains referral relationships, monitors payer and contract requirements, and tracks referral data and customer trends.

Requirements

High school diploma.
At least 1 year of administrative healthcare experience; an associate's degree may be accepted in place of experience.
Strong written and verbal communication skills.
Good negotiation and customer service skills.
Ability to work independently, stay flexible, and collaborate with a team.
Appropriate certification may be required.

Nice To Haves

Bachelor's degree.
1–3 years of healthcare experience, ideally in home care or hospice.
Referral or intake experience in a home health or hospice setting.

Responsibilities

Manage daily patient referrals and the full intake process, including insurance verification, physician (MD) verification, and financial and clinical clearance.
Communicate with patients and families to gather information and explain next steps.
Enter referral and patient data accurately into the system.
Lead the daily intake meeting with the team.
Build and maintain strong relationships with current and potential referral sources.
Coordinate with multiple providers to support patient education and care planning for a smooth transition home.
Work with insurance case managers and other payers on service pricing within established guidelines.
Stay current on payer and partner contract requirements to ensure admissions meet all terms.
Track and report referral data and customer trends, and recommend process improvements.
Ensure compliance with state, federal, and Joint Commission intake requirements.