Refrigeration Service Technician (Raleigh)

Environmental Specialties, LLC • Raleigh, NC

31d • Onsite

About The Position

Environmental Specialties is seeking a Field Service Technician that will be responsible performing field service, including troubleshooting, repairs and retrofits of environmental chambers and laboratory equipment. Execute field-testing, calibrations, and validation testing. Perform preventive maintenance services. Service includes refrigeration, process controls and electronic systems. Assist customers by resolving problems in a prompt, efficient manner according to company policies. Assist with technical training as required.

Requirements

• Experience with HVAC/Refrigeration technology
• Experience with Industrial Electrical / Electronic technology
• Familiarity with Electrical engineering technology
• CFC Certification (type II minimum and type I)
• Must be able to travel to customer sites as required based on customer needs (approximately 30%-40% out of town travel)
• Proficiency in Microsoft Office applications, (i.e., Outlook, Word and Excel).
• Excellent organization, communication, customer service and interpersonal skills.
• Scheduling and time management skills.
• Operate safety equipment and use safe work habits.
• Work in a team environment with high safety and quality standards.

Responsibilities

• Perform Technical Service functions including: Refrigeration System Repair, Electrical / Controls System Repair, Preventive Maintenance Services, Instrument Calibrations, System Start-up & Field Testing, Validation Services
• Provide prompt, efficient responses to customer service and/or warranty repair inquiries.
• Report findings from service issues and works with technical staff to solve field problems.
• Produce accurate administrative reports, including timesheets, expense reports, CFC refrigerant logs, vehicle inventory, service tickets, protocols, test documentation, final reports, etc.
• Assist in development and upgrades for service manuals.
• Complete Service Tickets with detailed information on the problem found, parts needed, solution and time required.
• Maintain a safe and operational company vehicle including cleaning, vehicle inventory, and general maintenance.
• Brazing and welding of refrigeration system components.
• Evacuation and charging of refrigeration systems.
• Follow proper refrigerant handling practices. (Recovery, reclaim, and system charge)
• Maintain vehicle inventory stock of replacement parts.
• Assist with service training schools as required.
• Travel to customer sites as needed.
• Keep the Service staff informed of task status through written or verbal communications.
• Maintain good working relationship with all company personnel, i.e. purchasing, manufacturing, and engineering.
• Assist with system assembly and installation.
• On call for after-hours emergency service needs as designated.
• Confirm all travel arrangements with Service staff.
• Keep a neat and orderly work area while at customer site.
• Perform other duties as assigned by management.

Benefits

• Health Insurance: 4 plans available to choose from with Rx coverage
• Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available
• Dental insurance: 2 plans available to choose from
• Vision insurance
• Company-paid Life insurance
• Company-paid Short-Term & Long-Term Disability coverage
• 401(k) Retirement Plan with company match up to the first 5% and immediate vesting
• Competitive Paid Days Off + Holiday Pay
• Weekly pay with direct deposit and per diem plan
• Company vehicle
• Gas card
• Employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed