Refinery Account Representative - El Segundo, CA

Baker Hughes•Santa Fe Springs, CA

5d•$76,280 - $141,590•Onsite

About The Position

This role is responsible for managing customer relationships, supporting business growth, and delivering technical and commercial solutions that create value for refinery customers. The individual will work closely with customers and cross-functional teams to identify opportunities, support operational excellence, and ensure successful execution of account strategies while maintaining high standards of service and customer satisfaction. The role leverages commercial acumen, relationship-building skills, and industry knowledge to support customer success and business growth. It plays a key role in developing long-term partnerships, driving strategic initiatives, identifying new opportunities, and coordinating resources to deliver innovative solutions that meet customer and business objectives.

Requirements

Experience in account management, technical sales, refinery operations, chemical process industries, or related customer-facing roles.
Strong knowledge of refinery operations, industrial processes, chemical treatment programs, or related energy industry applications.
Demonstrated ability to build and maintain strong customer relationships and establish credibility with key stakeholders.
Experience identifying business opportunities and supporting commercial growth initiatives.
Strong presentation and communication skills with the ability to effectively engage customers, leadership, and cross-functional teams.
Excellent interpersonal skills and the ability to collaborate effectively across multiple functions and organizational levels.
Strong analytical and problem-solving skills with the ability to develop practical customer-focused solutions.
Experience managing multiple priorities and delivering results in a fast-paced environment.
Strong commitment to safety, compliance, operational excellence, and customer satisfaction.
Valid work authorization in the country of employment.

Nice To Haves

This role may require travel to customer sites, participation in customer meetings, support of operational activities, and flexibility to meet business and customer requirements.

Responsibilities

Collecting samples and performing laboratory tests to generate data for monitoring application performance.
Building and maintaining long-term strategic relationships with customers by understanding their business objectives, operational challenges, and growth plans.
Managing assigned refinery customer accounts and serving as the primary point of contact for commercial and operational activities.
Identifying, developing, and executing sales opportunities that support business growth and customer value creation.
Collaborating with technical, operations, service, and commercial teams to deliver innovative solutions and project outcomes.
Managing the day-to-day operations of refinery chemical process business activities within assigned customer accounts.
Coordinating activities of technicians, account representatives, and supporting resources to ensure effective service delivery.
Developing, leading, and delivering business reviews, technical presentations, and performance updates for customers and internal stakeholders.
Monitoring account performance and identifying opportunities to improve operational efficiency, customer satisfaction, and business results.
Supporting the implementation and execution of account strategies to achieve sales, operational, and financial objectives.
Ensuring compliance with established Sales and Service Standards across key customer accounts.
Maintaining effective communication with customers and internal stakeholders to support timely issue resolution and business continuity.
Following Baker Hughes HSE requirements, ethical standards, and company policies while conducting all business activities.