Referrals Specialist I

Hawai'i Island Community Health Center • Kailua, HI

3d • $20 - $24

About The Position

Hawaiʻi Island Community Health Center (HICHC) is seeking a Referrals Specialist for its Kuakini Clinic. The role helps ensure patients receive timely access to specialty care and services by coordinating referrals, insurance authorizations, medical records, and follow-up care. The specialist works closely with providers, patients, and external healthcare partners.

Requirements

• High school diploma or GED.
• At least one year of related clinical office experience and/or training, or an equivalent combination of education and experience.
• Strong organizational, communication, and multitasking skills.
• Ability to work effectively with diverse populations in a fast-paced healthcare environment.

Nice To Haves

• Experience with QUEST, health insurance programs, Hawaiʻi healthcare networks, and ICD-10/CPT coding.

Responsibilities

• Coordinate patient referrals, authorizations, and follow-up appointments.
• Maintain accurate electronic medical records and referral tracking systems.
• Communicate with providers, patients, and outside healthcare organizations to support patient care.
• Assist with travel authorizations and arrangements for eligible patients.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Provide excellent customer service and support to patients and families.
• Participate in quality improvement initiatives and collaborate with the patient care team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED