Referrals Specialist

Gellert Health Inc•Phoenix, AZ

4d•Onsite

About The Position

Gellert Health (GH) is expanding to meet rising demand and Bring Care Back to Healthcare. We're looking for compassionate team members to grow with us, candidates who are grounded in our values of Kindness, Integrity, and Quality, as we expand our impact in the communities we serve! At Gellert Health, our mission is to Bring Care Back to Healthcare. We offer an unparalleled concierge level of health navigation and advocacy, striving for excellence in care. Our foundation is built on kindness, integrity, and quality, values that resonate in our dedication to the community, patients, partners, and our team members. Gellert Health is committed to integrating cultural competence and the principles of trauma-informed care into our services. Gellert Health has transformed healthcare for the most vulnerable and underserved populations by providing Health Navigation Services aimed at enhancing both physical and behavioral health outcomes for patients. Our focus lies in addressing the primary barriers to quality healthcare, which include supporting patients in understanding and navigating the healthcare system and ensuring access to safe and reliable transportation. The Referral Specialist plays a critical role in coordinating patient care by managing incoming referrals to ensure timely and appropriate access to services. This position serves as a liaison between patients, healthcare providers, and external organizations, maintaining communication, documentation, and follow-through throughout the referral process. The RS serves as a resource by utilizing resources established through Gellert Health policies and procedures to ensure delivery of professional care while contributing to the organization’s values of Kindness, Integrity & Quality.

Requirements

Understanding of physical and behavioral health services
Ability to communicate effectively telephonically.
Excellent written & verbal communication skills
Comfortable working in a fast paced, sometimes stressful environment with a strong focus on customer service.
Resourcefulness, close attention to detail, able to work independently and within a team.
Ability to drive personal vehicle to engage with patients if needed.
At least 21 years old
39 months clear Motor Vehicle Record
Current Arizona driver’s license and Auto Insurance
Ability to successfully pass a criminal background check and a drug screening. (Any convictions will be evaluated based upon the conviction in relation to the job requirements. A criminal conviction is not necessarily a deterrent to employment.)
College degree and/or relevant work experience, e.g., patient acquisition or relationship management in healthcare or related field.
Active AZ Fingerprint Clearance Card

Nice To Haves

Experience working with culturally diverse, chronically homeless, and vulnerable individuals, in medical and behavioral health services (preferred).
Bilingual – Spanish highly desirable not required.?

Responsibilities

Verify referral requirements based on insurance guidelines, provider networks, and clinical appropriateness.
Maintain detailed, up-to-date records of all referral activity, ensuring accurate data entry into electronic health records (EHR) and referral tracking systems.
Monitor the progress of each referral, ensuring timely follow-up, scheduling, and coordination until the intake or consultation is complete.
Serve as a point of contact for patients regarding their referral status, addressing questions and resolving barriers to care and conduct outreach to engage potential patients and educate about Gellert Health and the referral process.
Communicate with providers, care coordinators, and external agencies to facilitate a smooth referral process.
Ensure compliance with HIPAA and organizational policies in handling patient information.
Identify and escalate issues or delays in the referral process to the appropriate supervisor.
Foster and maintain strong relationships with partners, healthcare providers, and potential referral sources, ensuring clear, timely, and accurate communication between referring and receiving parties.
Ensure the accurate and timely execution of clerical tasks, including data entry and phone support, to maintain efficient daily operations.
Outreaching telephonically to a minimum of 50 potential patients a day to connect them with Gellert Health services.