Referrals Lead

Sidekick Therapy Partners•Knoxville, TN

About The Position

Sidekick is a Woman-Led Top Workplace and a Knoxville Top Workplace for three consecutive years, as well as a Top Workplace USA. Our culture prioritizes flexibility, clinical excellence, and work-life balance, empowering therapists to make a meaningful impact on the children we serve.

Requirements

Strong attention to detail and organizational skills.
Ability to manage time effectively and switch between tasks.
Strong written and verbal communication skills.
Ability to learn and navigate electronic health record (EHR) systems.
Comfortable working independently and collaboratively.

Nice To Haves

Prior experience in administrative healthcare operations preferred.
Experience guiding team workflows, driving collaboration, and supporting outcomes preferred

Responsibilities

Provide day-to-day guidance and support to the referrals team, helping prioritize work and maintain workflow efficiency.
Monitor referral progress and follow up when needed.
Receive, review, and process physician orders and patient documentation.
Ensure all documents meet state, insurance, and internal compliance standards.
Verify documents are properly labeled, complete, and assigned to the correct patient.
Process school orders for TennCare and School Pay clients.
Complete insurance verifications for TennCare and commercial plans.
Follow up on Problem Alerts, Failed Documents, and Stopped Orders.
Collaborate with internal teams to resolve documentation or verification needs promptly.
Identify opportunities to improve referral workflows and efficiency