Referrals Administrative Assistant

Seneca Nation Health System • Irving, NY

1d

About The Position

Under the supervision of the Referrals Manager, the Referrals Administrative Assistant expedites routine matters necessary to the daily operation of the Referrals Department. The role provides secretarial and clerical support to the Referrals Manager and department staff, while helping maintain a cohesive, team-oriented atmosphere with physicians, nurses, and ancillary staff. The assistant supports department operations, referral coordination, patient service, and high-quality patient care, and promotes the mission and values of the Seneca Nation Health System.

Requirements

• High school diploma or equivalent required.
• Excellent oral and written communication skills.
• Excellent organization and time-management skills.
• Ability to handle confidential information with discretion.
• Must be computer literate.

Nice To Haves

• Associate's degree in Office Administration or Business Administration.
• Two years of office management experience or related experience.
• Public speaking and etiquette experience.
• Experience working in a mental health facility, hospital, medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health setting.

Responsibilities

• Provide secretarial support to the Referrals Manager and department staff by performing routine clerical and office functions.
• Help prepare budgets and reports, including assisting with department office supplies and related processes.
• Follow through on program projects as assigned by the Referrals Manager.
• Organize and maintain files as directed by the Referrals Manager.
• Draft correspondence for the department.
• Process and file incoming and outgoing department materials.
• Record minutes for department and collaborative team meetings.
• Serve as a liaison among patients, offsite referral offices, and SNHS.
• Conduct follow-ups with referring providers' offices, patients, and insurance companies.
• Ensure records are received from offsite referral offices and follow up as necessary with appropriate parties.
• Uphold and promote the value and integrity of the Seneca Nation Health System's mission, and promote SNHS positively.
• Collaborate through a trauma-informed lens, supporting physical and psychological safety, trust and transparency, shared decision-making, empowerment, and respect for cultural diversity and sensitivity.
• Participate in and complete mandatory staff meetings, trainings, and in-services.
• Adhere to department, Seneca Nation, and organizational policies and procedures.
• Promote cooperative staff efforts to maintain high-quality service to patients, physicians, and other staff, supporting quality patient care.

Benefits

• Health, dental, and vision coverage for the individual, with a family option available.
• Short-term and long-term disability options.
• Annual vacation and PTO accrued weekly.
• 16 paid holidays per calendar year.
• 401(k) with 5% matching.
• Parental, medical, education, and bereavement leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED