Referrals Representative

Community Health Centers of Burlington • Burlington, VT

8d • $21 - $26

About The Position

The Referrals Representative is responsible for day-to-day processing of all aspects of the patient referral process and forwarding patient records as requested, in accordance with policies and procedures. The position is with Community Health Centers in Vermont; the work location is to be determined.

Requirements

• High school diploma or GED.
• Six months of experience in a medical office setting using computers and medical office software applications and providing service to internal and external customers.
• Ability to understand and follow strict confidentiality policies and procedures.
• Ability to convey detailed information clearly and ensure others understand.
• Ability to listen attentively, understand points being made, and ask appropriate clarifying questions.
• Ability to work and problem-solve independently as well as part of a team.
• Strong organization, prioritization, and time-management skills.
• Ability to operate standard office equipment, including fax machines, copiers, and computers.
• Ability to electronically file information and retrieve electronic files quickly and accurately.

Responsibilities

• Locate, retrieve, prepare, and deliver patient information in electronic, faxed, or paper form.
• Review referrals for completeness, accuracy, and compliance with regulations.
• Protect the security and confidentiality of patient records and related health information according to CHCB policies and procedures.
• Monitor Electronic Practice Management (EPM) and Electronic Medical Record (EMR) tasking.
• Classify, store, analyze, and destroy patient health information records in accordance with CHCB regulations.
• Prioritize referrals based on urgency, schedule appointments, conduct preauthorizations and precertifications, and document approvals and denials.
• Train nursing staff to assist with referrals as needed.
• Keep the supervisor informed about workload and work backlog as appropriate.

Benefits

• Monthly stipend for employees with alternate health insurance.
• Flexible Spending Account and Dependent Care Account.
• Dental and vision coverage.
• Life insurance, AD&D, short-term and long-term disability, accident insurance, and critical illness insurance.
• 401(k) through Vanguard, with fiduciary services through Morgan Stanley; employer contribution of 3% of annual salary after one year of service, regardless of personal contributions.
• Continuing education funds for applicable licensed roles and pooled departmental funds for other roles, as allowed.
• Accrued CTO and eight paid annual holidays, including six fixed and two floating holidays.
• Employee Assistance Program available to all household members.
• Local discounts and perks at fitness facilities, restaurants, and local businesses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED