Referral Testing Technician I
About The Position
Coordinates the referral laboratory process and facilitates the workflow in and out of the laboratory. With extensive attention to detail, works cooperatively with all hospital and laboratory staff, and external clients through verbal and written communications in order to resolve problems, exchange information, receive instructions, establish protocols, and process information concerning patient specimens. Conducts pre-analytical specimen preparation through centrifugation, aliquoting, storing, packaging and shipping prior to distribution to appropriate laboratories. Works collaboratively with staff regarding specimen collection, handling and shipping of diagnostic and research specimens.
Requirements
- High school diploma or equivalent AND two to three years of experience in a laboratory or hospital setting required
- Proven ability to prepare specimens using appropriate laboratory techniques
- Possesses outstanding professional and positive customer service skills
- Demonstrates critical thinking skills
- Must have excellent problem solving and follow up skills
- Experience with healthcare computer information systems
- Strong knowledge of medical terminology
- Attention to detail
- Must be highly organized, efficient, and multifunctional, work independently and within a team
- Demonstrates a forward thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare team and clients
- Ability to train others
- Computer skills
- Detail oriented
Nice To Haves
- Previous customer service experience preferred
- Previous customer service experience preferred
Responsibilities
- Coordinates the referral laboratory process and facilitates the workflow in and out of the laboratory.
- Works cooperatively with all hospital and laboratory staff, and external clients through verbal and written communications in order to resolve problems, exchange information, receive instructions, establish protocols, and process information concerning patient specimens.
- Conducts pre-analytical specimen preparation through centrifugation, aliquoting, storing, packaging and shipping prior to distribution to appropriate laboratories.
- Works collaboratively with staff regarding specimen collection, handling and shipping of diagnostic and research specimens.
Benefits
- medical
- dental
- vision
- retirement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
