Referral Testing Supervisor

Quest Diagnostics•Miramar, FL

5d•Onsite

About The Position

The Referral Testing Supervisor will supervise all functions within the Referral Testing Department. This role is responsible for overseeing department activities such as daily operations of Referral Testing, compliance training, personnel and competency, monitoring quality, productivity, and functions related to customer satisfaction. The supervisor will ensure the maintenance of a safe, ergonomically sound, professional environment and must know and understand all functions of the Referral Testing Department.

Requirements

Associates Degree AA degree with minimum of 10 years laboratory experience; or degree in Medical Technology.
Must be able to sit or stand for long periods of time.
Thorough knowledge of all Client Service, Specimen Processing and Referral department policies.
Experience with Word, Excel and PowerPoint applications.
Demonstrates strong organizational, communication and interpersonal skills.
Manage concerns of clients, technical departments and employees in a professional manner.
Maintains a positive, accessible, and professional environment

Nice To Haves

Medical background preferred which includes medical terminology applicable to a clinical laboratory
4 year BS degree with 1 year laboratory experience

Responsibilities

Responsible for daily operations of department.
Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc).
Implement national and local SOPs for Referral Testing in accordance with Quest Diagnostics guidelines.
Where applicable, ensures all Federal, State and local licensure requirements are met and documented working with the QA and Medical Director’s offices.
Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
Monitor Non-Quest referrals for internalization opportunities.
Ensures all pending and overdue lists are resolved in timely manner.
Supervise packing and shipping of specimens to other laboratories.
Ensure compliance with all Hazmat regulations as described in Hazmat Procedure Manual.
Reviews Referral Testing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance.
Identifies need for revisions and/or additional SOP’s as indicated.
Monitor the quality of manual resulting
Ensure all employees meet Compliance Guidelines and Competency Testing.
Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure customer satisfaction.
Must be able to establish and motivate a participative work environment.
Hold regularly scheduled meetings for dissemination of all information to staff.
Track/enter time/attendance of employees.
Prepare month-end reports.
Investigates/resolves and responds to internal and external customer issued effectively in a timely manner.
Oversees departmental scheduling in an effort to maximize coverage and minimize overtime.
Oversees inventory process for department.
Oversees implementation of improvement and/or standardization initiatives.
Participate in the interview, selection and hiring of new employees.
Supervises training and development of Referral Testing staff.
Perform midyear/annual performance appraisal and corrective actions and counseling as required.
Assist manager in preparation of annual budget for areas of responsibility.
Supervises departmental efficiency to assure fiscal responsibilities are met.
Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet management objectives.
Organize and lead projects both within the work group and with cross-functional groups.
May be required to give presentations and speak in groups.
Effectively work with other Quest Facilities and Vendors to resolve issues.
Interfaces with local and national database resources to define requirements to support referral testing needs.
Writes and or updates department Standard Operating Procedures.
Monitors and posts Referral Vendor Metrics.
Assesses staffing requirements on a daily basis and adjusts to meet department needs
Accepts responsibility for special projects, meeting expected deadlines.
Demonstrates ability to complete assignments as requested by the manager.
Supports and embraces Business Unit goals and corporate initiatives.
Utilize two-way communication with staff to enhance supervisor employee relationship
Drives for continuous improvement in areas of Quality and Customer Service.
All other duties as assigned.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities