Referral Testing Manager

Quest Diagnostics•Tampa, FL

5d•Onsite

About The Position

The Referral Testing Manager is responsible for ensuring consistently high-quality service that meets operational and financial targets and customer requirements in Referral Testing and Logistics. The role develops systematic approaches to quality service and oversees Test Send Out (TSO) to other business units and referral laboratories, including TSO, pack out, data entry, and transportation functions. The position is based in Tampa, Florida, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

At least five years of previous clinical laboratory experience.
Extensive experience in the laboratory industry, along with technical, supervisory, and client service skills.
Demonstrated success leading team members to reach goals and objectives.
Demonstrated success meeting high performance standards for work quality and quantity.
Bachelor’s degree required.
Ability to stand for long periods of time.
Ability to routinely lift 25 pounds.
Extensive knowledge of the laboratory industry.
Excellent communication and verbal skills.
Ability to work well with others.
Strong writing, composition, and negotiating skills.
Proficiency with desktop tools including Excel, Word, Access, and the internet.

Nice To Haves

Technical laboratory experience preferred.
Master’s degree or an advanced degree in a relevant discipline such as Business, Health Care Administration, or Science and Technology preferred.

Responsibilities

Manage the Referrals and Logistics Departments by overseeing daily operations and directing team leaders.
Oversee department safety, ergonomics, maintenance, and cleanliness, including upgrades and repairs.
Implement national and local Referral Testing SOPs in accordance with Quest Diagnostics guidelines.
Ensure Laboratory QA/QC documentation is complete and reviewed as required.
Ensure specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
Monitor non-Quest referrals for opportunities to internalize testing.
Ensure pending and overdue lists are resolved in a timely manner.
Establish and motivate a participative work environment.
Hold regularly scheduled meetings to disseminate information to staff.
Participate in QMS projects, Process Improvement Teams, and other initiatives to meet management objectives.
Set goals and manage the performance, development, coaching, and feedback of direct reports.
Make timely and cost-effective decisions that support short- and long-term business sustainability.
Provide clear vision and direction for direct reports, remove roadblocks, and guide the team through difficult situations.
Motivate, recognize, develop, and retain employees, fostering department engagement.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.