Referral Testing Manager
Quest Diagnostics•Tampa, FL
•$80,700•Onsite
About The Position
Responsible for ensuring uniformly high-quality service to meet established operational and financial targets and customer requirements in the areas of Referral Testing and Logistics. Oversees the development of systematic approaches for assuring the highest levels of quality service to our customers. Responsible for Test Send Out (TSO) to other Business units and referral laboratories. Role includes oversight of TSO, pack out, data entry and transportation functions.
Requirements
- Five plus years previous clinical laboratory experience
- Extensive experience in the laboratory industry along with technical, supervisory and client service skills
- Demonstrated success in leading team members to reach goals and objectives.
- Demonstrated success in meeting high performance standards with regard to work quality and quantity.
- Extensive knowledge of the laboratory industry.
- Excellent communication/verbal skills
- Ability to work well with others
- Strong writing, composition and negotiating skills
- Proficient desktop skills including Excel, Word, ACCESS, Internet etc.
- Technical, supervisory and client service skills.
- Bachelor’s Degree (Required)
Nice To Haves
- Technical laboratory experience preferred.
- Master’s Degree Advanced degree in relevant discipline (Business, Health Care Administration, Science & Technology) preferred.
Responsibilities
- Manages the Referrals and Logistics Departments through oversight of daily operations and direction of team leaders.
- Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.).
- Implement national and local SOPs for Referral Testing in accordance with Quest Diagnostics guidelines.
- Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
- Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
- Monitor Non-Quest referrals for internalization opportunities.
- Ensures all pending and overdue lists are resolved in timely manner.
- Must be able to establish and motivate a participative work environment.
- Hold regularly scheduled meetings for dissemination of all information to staff.
- Participate QMS projects and Process Improvement Teams, or other initiatives to meet management objectives.
- Responsible for goal setting, performance management, development, coaching, and feedback of direct reports.
- Makes timely and cost-effective decisions for short- and long-term sustainability of business.
- Provides clear vision and direction for direct reports; removes roadblocks for team and provides guidance in navigating through difficult situations.
- Motivates, recognizes, develops and retains employees within team; fosters a culture of engagement within department.
- All other duties as assigned.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
