Referral Support Specialist III

Sonic Healthcare USA•Austin, TX

2d•Onsite

About The Position

Responsible for delivering high quality service on every entry of referral laboratory test results into the Laboratory Information System (LIS), ensures timely communication to other supporting departments and healthcare providers and acts as a resource to the Referral Support team. Promotes quality relations and creates a supportive climate by serving as a role model. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to and enforces prescribed laboratory safety policies and regulations. Works independently with minimal direction. Functions as a liaison between the department and other reference laboratories.

Requirements

Highly organized with strong attention to detail
Proven capability to manage multiple communication channels simultaneously, including email, instant messaging, phone calls, and other established platforms
Strong analytical skills with the ability to read, interpret, and evaluate technical reports
Experience drafting accurate, professional, and concise clinical documentation, including procedures
Clear and professional written communication, including emails and required business correspondence
Effective issue triage skills with the ability to identify patterns and emerging trends
Excellent communication skills with the ability to engage effectively at all levels within the laboratory, including pathologists, as well as internal and external laboratory customers

Nice To Haves

Associate or Bachelor degree in Clinical Laboratory Science
1 - 2 years of lab experience
At least 1 year of lab leadership experience.

Responsibilities

Utilizes technical skills and abilities to provide accurate responses and entry of results
Ability to de-escalate challenging situations independently
Acts as a source of information, support and assistance to Referral Processing team
Assists with audits and special projects as needed
Provides assistance and support to all team members
Utilizes job knowledge, judgment, and problem solving skills to ensure quality of work.
Provides accurate and timely information to supporting CPL departments, patients and clients
Investigates pending results on a structured and regular schedule which may include interacting with reference laboratory staff and/or using the applicable reference laboratory electronic established systems
Be a resource for others who require assistance and training
Follows all departmental policies and procedures related to data and test information
Demonstrates efficiency by performing procedures rapidly and determining priority
Able to adapt to changing work environments and schedule changes to meet the needs of the department and company
Works with Customer Service team to provide accurate tests and specimen information
Utilizes personal and professional skills to promote successful relationships with management co-workers and clients
Maintains and supports a service oriented relationship with customers and co- workers
Respects and maintains the confidentiality of information relative to clients and patients
Strives to maintain a positive and harmonious work environment
Follows all company policies and procedures, for example, but not limited to safety, attendance, punctuality, and confidentiality