Referral Supervisor (Palatka-Admin)

RURAL HEALTH CARE INC dba Aza Health • Palatka, FL

10h • Onsite

About The Position

This is a full-time float position, Monday-Thursday, 8:00 am-6:30 pm. The Referral Supervisor is responsible for supervising the day-to-day activities of AH’s Referral Specialists, including monitoring productivity, time and attendance and the quality and timeliness of services provided. This position reports to the Front Office Director.

Requirements

• High School diploma or equivalent
• Basic computer skills required
• Experience using Nextgen is required.

Nice To Haves

• Advanced computer skills helpful
• Fluent Spanish is helpful but not required.

Responsibilities

• Maintain support and guidelines to each Referral Specialists.
• Maintain communications with the Referral Specialist Team (RST) for guidance and assist in problem solving.
• Consult with management personnel as needed regarding problems or issues that may arise.
• Provide a positive example for other supervisory and non-supervisory personnel to follow to ensure good team efforts resulting in quality patient and staff relations.
• Evaluates Task Box to maximize efficient referral completion.
• Audit completed referrals to ensure quality and accuracy.
• Evaluate Expired Referral Reports to ensure the Referral Specialists completes reports monthly and close out expired referrals.
• Complete Spot check of Referral Specialists to ensure Data Entry is to date ensuring Care Gaps are removed from Nextgen.
• Consult with the Front Office Director to recommend suggestions for improvement, such as modifying existing policies and procedures, customer services, using alternate work methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED