Referral Specialist – Neuro Consult Dallas – Full-Time, Days

#REF!•Dallas, TX

1d•Onsite

About The Position

The Referral Specialist will deliver care to patients utilizing the Referral Specialist Process. This role will initiate and manage all components of clinical referrals for various services. They will set up appointments and any special arrangements such as transportation, interpreter services, etc. The Referral Specialist will verify insurance coverage and obtain authorizations, if needed, from insurance providers. They will act as a liaison between hospitals, physicians, health plans, vendors and patients or referral sources. This role coordinates the flow of information between the medical clinic and the referral authorization department to secure a valid referral for clinic patients. The Referral Specialist will develop and maintain a database of referral physician offices preferred by each physician within the clinic. They will also assist the Practice Manager with complaint resolution and solutions related to patient referrals. Additionally, the Referral Specialist will enter referrals, documents, communications, and actions in the system.

Requirements

High School Diploma or equivalent
Have strong customer skills
Have good communication skills
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment and communicates effectively with both clinical and administrative staff to ensure patients receive timely, accurate referrals

Nice To Haves

Two years of Related experience in a healthcare environment

Responsibilities

Delivers care to patients utilizing the Referral Specialist Process
Initiate and manage all components of clinical referrals for various services
Sets up appointments and any special arrangements such as transportation, interpreter services, etc.
Verifies insurance coverage and obtains authorizations, if needed, from insurance providers
Acts as liaison between hospitals, physicians, health plans, vendors and patients or referral sources
Coordinates flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient
Develops and maintains database of referral physician offices preferred by each physician within the clinic
Assists Practice Manager with complaint resolution and solutions related to patient referrals
Enters referrals, documents, communications, and actions in system