Care Management Specialist - Neuro Consult Dallas - Full-Time, Days

Texas Health Resources•Dallas, TX

3d•Onsite

About The Position

Fast-paced, high-volume clinic looking for a top skilled Care Management Specialist. This role is full-time, 40 hours weekly, Monday through Friday, from 8:00 am to 5:00 pm. The department offers the ability to develop a career with a well-established company, an excellent benefits package, and the opportunity to enhance your goals and values. Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

Requirements

High School Diploma or equivalent (REQUIRED)
Four years of work experience in an Outpatient Healthcare Facility (REQUIRED)

Nice To Haves

Healthcare Training Certification (PREFERRED)
Customer Service work experience in Insurance or healthcare (PREFERRED)
CMA (STRONGLY PREFERRED)
Community Health Worker Certification (PREFERRED)

Responsibilities

Educates and guides patients to understand the benefits and requirements of care management services as needed.
Receives Chronic Care Management and Remote Physiological Monitoring orders from Neurology Physicians, accesses patient charts and imports information into Care Management dashboard systems (Healtharc, Prevounce, Allscripts).
Engage patients by phone, text, or video to: Remind patients to record their vitals; respond to alerts related to patient symptoms or physiologic data; respond to patients for minor technical troubleshooting.
Works with patients on determining insurance eligibility and authorization requirements for care management support.
Assists patients with coordination of appointments and other care management needs related to their chronic conditions.