Part-Time Referral Specialist - ADAPT Shop

Southwest Human Development•Phoenix, AZ

17h

About The Position

Southwest Human Development is seeking a part-time, bilingual (English/Spanish) Referral Specialist for the Adapt Shop in its Health and Developmental Services Department. The position is 20 hours per week and coordinates incoming referrals, obtains appropriate documentation, and tracks referrals. The specialist works with the administrative team and collaborates with agencies, providers, and clients to support the referral process. The role requires a commitment to helping others and familiarity with EMR systems and HIPAA requirements.

Requirements

High school diploma or GED.
Bilingual in English and Spanish.
Two to three years of experience working in an office setting.
Experience with Microsoft Office 365.
Comfort using the phone and multitasking, with the ability to communicate with varied departments throughout the agency.
Effective interpersonal and written communication skills.
Knowledge of EMR software and prior authorizations, and proficiency with Microsoft Windows Office applications.
Valid Arizona Fingerprint Clearance Card, or eligibility to qualify for a valid Arizona Level One Fingerprint Clearance Card.

Responsibilities

Ensure referrals are addressed in a timely manner according to program guidelines.
Gather applicable documentation and maintain ongoing referral tracking.
Maintain and update client records in the EMR system.
Complete pre-authorized requests and prescription script requests.
Route referrals, reports, and insurance information to appropriate recipients.
Manage inventory and adaptive equipment records.
Facilitate interpretation and translation of documents as needed.
Respond to phone calls, emails, and faxes in a timely manner according to program guidelines.
Use technology and software to support program processes.
Work with community agencies and providers to obtain referral documentation.
Request authorizations and referrals, and upload reports in external systems.
Collaborate with Administrative Assistants to support program operations.
Collaborate with the supervisor on special projects and other assigned duties.
Support the Adapt Shop team in delivering high-quality services to children and families in the community.