Referral Specialist - USFTGP Heart and Vascular Surgery Clinic

Tampa General Hospital•Tampa, FL

About The Position

The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. The role supports a positive patient experience by coordinating the referral process, including screening referrals, scheduling provider-directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care. The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflows across departments. Strong customer service, organizational skills, and knowledge of healthcare processes help ensure seamless access to care in a safe, efficient, and patient-centered environment.

Requirements

High school diploma or GED.
Two years of front desk experience in healthcare.

Responsibilities

Serve as the primary point of contact for patients and providers scheduling referred appointments and services within USF Health.
Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
Collaborate with clinical staff to schedule timely, clinically appropriate appointments based on provider direction and patient needs.
Obtain required authorizations for visits, procedures, surgeries, and medications in accordance with payer guidelines.
Investigate incomplete or unclear referrals and follow up with providers or departments to ensure accurate processing.
Respond to and address messages related to patient referrals to support timely scheduling and continuity of care.
Maintain an organized and accurate filing system for referral documents and departmental records.
Identify, document, and route appointment and referral information to appropriate recipients using electronic systems or phone communication.
Answer, screen, and direct incoming calls from physicians, nurses, administrative staff, departments, hospitals, and external agencies to ensure efficient communication.
Support patient safety and a positive experience by adhering to emergency policies, clinical protocols, and service standards.