Referral Specialist I

Physicians East•Greenville, NC

2d•Onsite

About The Position

Physicians East, P.A. is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina. This is a full-time role based at our Greenville location, Monday-Friday, 8 a.m. – 5 p.m. Additional hours may be required to meet the needs of the business. Weekend work is rare but can occasionally be necessary. The Referral Specialist I will coordinate incoming and outgoing referrals, answer department phone calls, and schedule patient follow-up appointments.

Requirements

Must have high school diploma or equivalent.
At least 2 years of experience in medical office position or specialization required.
Must display a high level of confidentiality, integrity, and initiative.
Must be able to work well under stress, tight deadlines, and fast-paced environment.
Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
Must possess exceptional interpersonal communication skills and can create a favorable impression for the organization to all staff, patients, and the public.
Must possess strong organizational and excellent communication skills as well as being highly motivated and detail oriented.
NextGen and Centricity EMR.

Nice To Haves

Associates Degree preferred in related field.

Responsibilities

Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.
Complete and send Request for Referral Appointment Authorizations to Managed Care Representative.
Notify patient of referred appointment date and time.
Coordinate and schedule patient follow-up appointments.
Follow through to verify appointment was kept and report to referring provider.
Answer multi-line phones, transfer calls, and successfully operate a fax machine.
Work as a contributing member of a team to keep departments running smoothly.
Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
Adhere to department and company policies.
Attend safety classes and compliance training as offered by Physicians East, P.A.
Always maintain confidentiality.
Participates in educational activities, as necessary.
Attends required meetings and participates in committees as requested.
Enhances professional growth and development through in-service meetings, education programs, conferences, etc.
Performs related work as required.