Referral Specialist Referral Center
About The Position
The VNA of the Treasure Coast provides compassionate, innovative care of the highest quality, setting the standard for patients and caregivers needing private care, home health, hospice, and community health services. Together, we provide the highest quality patient care. Come be a part of the VNA team! We are a mission-minded non-profit organization that has been committed to making a difference in the community we serve since 1975! The VNA is seeking a full time Referral Specialist (LPN) to work in our Home Health division in our Vero Beach office. This position will navigate through partnering facilities, such as the hospital’s case management department and/or with other facility personnel to support next steps for continuation of care. The Specialist shall utilize broad knowledge of community resources to also assist with community referrals as well as educating others about the services the VNA provides.
Requirements
- Current LPN license in the State of Florida
- Basic computer skills required
- This position requires screening through the Care Provider Background Screening Clearinghouse. For more information, please visit https://info.flclearinghouse.com
Nice To Haves
- Previous home health experience preferred
Responsibilities
- Work and plan through the hospital and other care facilities case management department and with personnel of the facility to coordinate VNA home health.
- Phone calls to patient, significant others, hospital personnel and physicians in active and appropriate home care planning.
- Involve home health team regarding admissions and coordinate any services that the patient may need.
- Obtain necessary third party payor information for billing department and obtain necessary financial information for patients being admitted to Hospice House.
- Interact with representatives in coordinating durable medical equipment and/or home IV therapy for patients.
- Serve as the agency representative to health institutions and agencies in the community to enhance community education.
- Participate in QA activities as assigned, such as utilization review committee.
- Cover phones and assist with processing of referrals, as required.
- Follow protocol of facility to properly access patient records while complying with HIPAA and confidentiality standards.
- Maintain referral log.
- Faxing lab results to facilities/physicians.
- Monitor NaviHealth and Forcura to accept or deny referrals with PCM input as needed.
- Verify and enter all initial Start of Care orders for Home Health to be approved by PCM team.
- Enter all orders for field clinicians into EMR.
- Assist with obtaining Face to Face documents during the intake process along with signed Start of Care order from physician.
- Able to fulfill the responsibilities of a Scheduler.
Benefits
- Competitive pay
- Up to 18 paid days off accrued in first year, 6 observed holidays
- Competitive rates and plans for health, dental, and vision insurance
- Employer paid term life insurance
- 403b retirement plan with company match after one year
- Complimentary access to VNA Mobile Health Clinic
- Tuition reimbursement after one year of service
- Free CEU credits
- Immediate Access to Employee Assistance Plan (EAP)
- Several local and national discounts
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending accounts
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
