Referral Specialist

CENTER FOR FAMILY HEALTH • Jackson, MI

12h • Onsite

About The Position

As a Referral Specialist at CFH, you’ll play a key role in ensuring patients receive timely, coordinated care beyond our clinic. You’ll help bridge the gap between providers, specialists, and patients while supporting access to quality healthcare services.

Requirements

• High school diploma or equivalent (required)
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of insurance processes and referral coordination
• Strong computer skills and ability to maintain accurate documentation
• Ability to work independently and as part of a team

Nice To Haves

• Previous medical office experience preferred

Responsibilities

• Process referrals for CFH patients to outside specialists
• Coordinate diagnostic orders and follow-up care
• Communicate with providers to support coordination of care
• Identify appropriate specialists based on patient needs and insurance coverage
• Schedule appointments and ensure timely referral processing
• Prepare and transmit referral documentation to specialists and insurance companies
• Obtain prior authorizations for specialty services
• Maintain accurate documentation and uphold confidentiality standards

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Short-Term & Long-Term Disability
• Employer-Paid Life Insurance + Voluntary Life Options
• 403(b) Retirement Plan with 3% employer match after one year
• Continuing Education Fund
• Public Service Loan Forgiveness (PSLF) eligibility
• Generous Paid Time Off
• 9 Paid Holidays + 1 Personal Holiday
• Perfect Attendance Bonus (eligible hourly staff)
• Discounted Jackson YMCA Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED