Referral Specialist I

Physicians East•Greenville, NC

17d•Onsite

About The Position

Physicians East, P.A. is seeking a Referral Specialist I to coordinate incoming and outgoing referrals, answer department phone calls, and schedule patient follow-up appointments. The position is based at the Greenville (other) location in a normal office environment and reports to the QMS Operations Supervisor and Operations Manager. It has no supervisory responsibilities. The role requires prolonged standing or sitting, frequent bending, stooping, or stretching, and sufficient eye-hand coordination and manual dexterity to operate a keyboard, photocopier, telephone, and other office equipment. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Additional hours may be required to meet business needs; weekend work is rare but may occasionally be necessary.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a medical office position or specialization, or an equivalent combination of education and experience.
High level of confidentiality, integrity, and initiative.
Ability to work under stress, meet tight deadlines, and perform in a fast-paced environment.
Strong team commitment, including punctuality, meeting deadlines, follow-through, and feedback.
Ability to form positive, collaborative relationships with peers and physicians at all levels.
Exceptional interpersonal communication skills and the ability to create a favorable impression with staff, patients, and the public.
Strong organizational and communication skills; highly motivated and detail-oriented.

Nice To Haves

Associate degree in a related field preferred.

Responsibilities

Schedule and coordinate outgoing referrals to offices within and outside Physicians East.
Complete and send Request for Referral Appointment Authorizations to the Managed Care Representative.
Notify patients of their referred appointment dates and times.
Coordinate and schedule patient follow-up appointments.
Verify that referred appointments were kept and report the outcome to the referring provider.
Answer multi-line phones, transfer calls, and operate a fax machine.
Contribute as a team member to keep departments running smoothly.
Participate in in-service education, staff meetings, continuing education programs, and other educational activities as necessary.
Adhere to department and company policies, maintain confidentiality, and attend safety classes and compliance training as offered.
Attend required meetings and participate in committees as requested.
Enhance professional growth and development through in-service meetings, education programs, conferences, and similar activities.
Perform related work as required.