Referral & Resource Specialist

Elevance Health•Wallingford, MA

4d•Remote

About The Position

A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges. Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data scientists, and other dedicated and caring health professionals. While our roles may differ, our purpose is shared: to make a positive impact on whole health. We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma . The Referral and Resource Specialist will be responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. It is a nationwide network. We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends. Training is Monday-Friday 10am-6pm EST.

Requirements

Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Candidates must reside in one of the following states to be considered : MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK.

Nice To Haves

BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
Call center experience preferred.
Suicide and/or Crisis line support experience preferred.
Bilingual Candidates preferred.

Responsibilities

For the MA Behavioral Health Helpline, takes inbound calls, texts and chats who may be in crisis.
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
Provides linkage follow-up as directed to assure individual accessed services.
Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.