Resource and Referral Specialist- Bilingual

WEST END FAMILY COUNSELING SERVICE•Ontario, CA

1d•Onsite

About The Position

Private non-profit organization is seeking a Resource and Referral Specialist for their dynamic programs. Agency has a reputation for providing quality customer service to clients of all ages in the West Valley region of San Bernardino County. Looking for a strong administrative person with organizational skills to join our energetic and skilled team. Applicant must have direct experience providing administrative support in an office environment.

Requirements

High School Diploma required (Some college credits preferred)
A minimum of 1 year experience providing administrative support in an office environment
Proficient in Microsoft Office 365 Products (Outlook, Excel, Word)
Possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency’s Personnel Policy; Motor Vehicle Operating Standards
The ability to work under general supervision with other staff to accomplish daily front office tasks

Nice To Haves

Some college credits preferred

Responsibilities

Scheduling appointments, checking in clients, doing initial paperwork with clients, screening calls.
Work to support clinical staff to assist in delivering a high quality of client care
Entering referral, client data, and setting up assessments into our Electronic Health Records (EHR) System and County Electronic Health Record
Reading court documents for client eligibility
Check client Medi-Cal insurance daily
Working with Children and Family Services (CFS) on referrals received
Identifying local resources for clients
Track monthly PEI activity for reporting and recap generation
Fill in for support staff as needed
Work closely with Program Director to perform any administrative duties as needed