Referral Resource Specialist-MCL

Mayo Clinic • Rochester, MN

2d

About The Position

Provides guidance to the core areas of Internal Operations, specifically MLI, Client Support, and IT services related to Referral testing. Serves as local document manager for MCL Referrals, maintains electronic Referral Test Catalog and MCL related fields in Laboratory Test Catalog. Responsible for reviewing test changes from referral labs, fee schedule updates, and initiating change control to downstream systems. Must have exemplary human relations skills and proven problem-solving skills. Must be able to identify, analyze, evaluate, and solve specimen problems in support of Internal Operations and MLI. Works with DLMP Laboratories, internal collections areas, Mayo physicians, and Central Processing to resolve patient specimen issues. Requires critical thinking skills related to reporting test results from a large number of referral labs. Provides quality reporting for all involved in the reporting process. During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

• Bachelor's Degree in Business or Science and 3 years’ experience in Mayo Clinic Laboratories and/or a clinical laboratory is required.
• In lieu of a Bachelors' Degree, 8 years of experience in the DLMP or MCL is acceptable.
• Excellent organizational, verbal and written communication skills.
• Attention to detail.
• Prompt follow-through and closure of identified actions.
• Ability to prioritize.
• Ability to work independently and contribute as a team member.
• Knowledge or experience with computers and the ability to troubleshoot problems is essential.
• Must be able to adapt to unpredictable situations in a rapidly changing environment.
• All applicants must include a resume in their application.

Nice To Haves

• Exemplary human relations skills.
• Proven problem-solving skills.
• Critical thinking skills related to reporting test results from a large number of referral labs.

Responsibilities

• Provides guidance to the core areas of Internal Operations, specifically MLI, Client Support, and IT services related to Referral testing.
• Serves as local document manager for MCL Referrals.
• Maintains electronic Referral Test Catalog and MCL related fields in Laboratory Test Catalog.
• Reviews test changes from referral labs and fee schedule updates.
• Initiates change control to downstream systems.
• Identifies, analyzes, evaluates, and solves specimen problems in support of Internal Operations and MLI.
• Works with DLMP Laboratories, internal collections areas, Mayo physicians, and Central Processing to resolve patient specimen issues.
• Provides quality reporting for all involved in the reporting process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level