Referral Resource Coordinator - Critical Care/OPO

New England Donor Services•Waltham, MA

1d•Remote

About The Position

The Referral Resource Coordinator (RRC) manages referral and case activity, ensuring appropriate follow-up and/or on-site hospital responses in support of New England Donor Services’ mission and donor families. The role provides remote oversight of new and open referrals and dispatches staff 24 hours a day, 365 days a year. The position is fully remote, with candidates required to attend a week of New Hire Orientation on site in Waltham, Massachusetts. Candidates with prior OPO experience in a clinical role, such as Donation Coordinator, Critical Responder, or Referral Resource Coordinator, will be strongly considered.

Requirements

Critical-care experience, in a hospital or pre-hospital setting, or OPO experience is required.
Three to five years of experience in a related field.
Ability to work remotely across a mix of 16-hour and 8-hour shifts; the current schedule is two 16-hour day shifts and one 8-hour overnight shift per week.
Ability to communicate effectively and provide good customer service when working with NEDS team members and hospital partners in a critical-care or ICU setting.
Basic understanding of pathophysiology and critical-care-level hemodynamics.
Ability to read, analyze, and interpret electronic medical records for ICU-level patients, including lab values, diagnoses, and medical history, to assess donor suitability and the required response.
Ability to respond to changing needs, prioritize effectively, and communicate constructively under stress.
Excellent organizational and multitasking skills.
Adherence to standards of practice.
Proficiency in Word, Excel, and Outlook, and ability to learn NEDS internal systems and hospital electronic medical records.
Availability to attend a week of New Hire Orientation on site in Waltham, Massachusetts.

Nice To Haves

Bachelor’s degree preferred.
Previous OPO experience as a Donation Coordinator or in a position involving organ donor referral management is strongly preferred.
Previous OPO clinical experience as a Donation Coordinator, Critical Responder, or Referral Resource Coordinator is strongly considered.

Responsibilities

Oversee new and open referrals and related case activity.
Ensure referrals receive appropriate follow-up and/or on-site hospital response.
Dispatch staff to respond to referrals around the clock, every day of the year.
Review electronic medical records for ICU-level patients to assess donor suitability and determine the appropriate response.
Collaborate and communicate with NEDS team members and hospital partners in critical-care and ICU settings.
Prioritize and manage multiple cases, including adapting to changing needs and communicating constructively during stressful situations.