Referral Representative-HOPD OB-GYN

WakeMed Health & Hospitals • Raleigh, NC

1d • Onsite

About The Position

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We are hiring a Referral Representative to support patient access by coordinating referrals, authorizations, and scheduling activities. This role serves as a key liaison between patients, providers, departments, and insurance companies, helping ensure a smooth and efficient experience throughout the care process. As part of a multifunctional team, the Referral Representative helps maintain timely access to care and accurate patient information.

Requirements

• Experience in a healthcare, medical office, patient access, scheduling, or administrative support environment is preferred.
• Strong attention to detail and ability to maintain accurate records.
• Comfortable communicating with patients, providers, insurance representatives, and internal teams.
• Able to manage multiple priorities and meet deadlines in a fast-paced environment.
• Committed to providing excellent customer service and supporting positive patient experiences.
• High School Diploma or Equivalent Required
• 1 Year Administrative Required

Responsibilities

• Schedule appointments, tests, procedures, and surgeries in a timely manner.
• Obtain and verify required referrals and authorizations according to practice and system procedures.
• Ensure patient registration and demographic information is complete and accurate.
• Communicate and coordinate with patients, healthcare providers, departments, and insurance companies.
• Support efficient patient access and workflow processes across the practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED