Referral Partner Manager

Backpack Healthcare•Detroit, GA

6d•Remote

About The Position

Backpack Healthcare is a Medicaid-first, whole-family behavioral telehealth provider helping children, teens, young adults, and families access high-quality mental healthcare. We’re looking for an energetic, outgoing Referral Partner Manager to help us expand our referral network and strengthen relationships with healthcare and community partners in an assigned local territory. This is a true field-based relationship-building role. You’ll spend your time meeting people face-to-face, introducing Backpack’s services, educating referral partners, and re-engaging organizations that have gone quiet. Your weekly stops, contacts, addresses, and driving routes are planned for you in advance. You focus on building relationships—we’ll handle the logistics. This role follows a predictable weekly schedule: 3 field days per week: Approximately 4–6 hours/day visiting referral partners. 1 designated report day: Approximately 1–2 hours for your weekly results report and manager check-in. Total: Approximately 19–20 hours/week. Schedule: Consistent weekday availability required. Availability: Monday–Friday, generally between 9:30 AM–12:00 PM and 1:00–3:00 PM. You’ll receive your itinerary and route at the beginning of each week, including stops, addresses, and contacts. Your job is to execute the plan, build relationships, and document your results.

Requirements

Valid driver's license
Reliable transportation
Ability to travel throughout your assigned territory
Consistent availability during the designated weekday hours
Ability to complete required documentation and weekly reporting
Outgoing and personable — you genuinely enjoy meeting new people
Reliable and comfortable driving between multiple locations each day
Confident with cold outreach and introducing yourself to new organizations
A natural relationship builder who can represent Backpack professionally
Comfortable using a smartphone and basic technology for same-day documentation
Comfortable learning a CRM such as HubSpot
Dependable and able to maintain consistent weekday availability

Nice To Haves

Experience in healthcare outreach
Experience in pharmaceutical or medical device sales
Experience in community health
Experience in healthcare business development
Experience in referral development
Experience in field sales
Experience in social services or community-based organizations
Healthcare experience

Responsibilities

Visit pediatric practices, FQHCs, private practices, hospitals, discharge teams, social service organizations, and other community partners
Introduce Backpack Healthcare and educate referral sources about our services and referral process
Re-engage previous referral partners and help reactivate relationships that have gone quiet
Build meaningful, face-to-face relationships with physicians, social workers, case managers, administrators, discharge planners, and other key contacts
Represent Backpack at community events and outreach opportunities as assigned
Document meaningful visits and relationship activity in HubSpot the same day
Submit a weekly activity plan and results report
Help grow a consistent, measurable referral pipeline