Referral Management Specialist
Medical University of South Carolina•Orangeburg, SC
•Onsite
About The Position
The Referral Management Specialist I serves as the initial point of contact for patients and referring providers seeking access to medical care at MUSC. Working under general supervision in a high-volume call center environment, this role facilitates the referral process, schedules appointments across multiple specialties and primary care practices, and ensures a seamless patient access experience. The Specialist triages calls using established algorithms, resolves non-clinical issues, escalates clinical concerns to appropriate teams, and collects accurate patient data to support effective clinic operations, revenue cycle performance, and exceptional customer service.
Requirements
- High School Degree or Equivalent
- 0-6 months of work experience
- Ability to perform job functions while standing (Continuous)
- Ability to perform job functions while sitting (Continuous)
- Ability to perform job functions while walking (Continuous)
- Ability to work indoors (Continuous)
- Ability to perform gross motor activities with fingers and hands (Continuous)
- Ability to perform firm grasping with fingers and hands (Continuous)
- Ability to perform fine manipulation with fingers and hands (Continuous)
- Ability to reach in all directions (Continuous)
- Ability to perform repetitive motions with hands/wrists/elbows and shoulders (Continuous)
- Ability to fully use both legs (Continuous)
- Ability to maintain 20/40 vision, corrected, in one eye or with both eyes (Continuous)
- Ability to see and recognize objects close at hand or at a distance (Continuous)
- Ability to match or discriminate between colors (Continuous)
- Ability to determine distance/relationship between objects; depth perception (Continuous)
- Good peripheral vision capabilities (Continuous)
- Ability to maintain hearing acuity, with correction (Continuous)
- Ability to perform gross motor functions with frequent fine motor movements (Continuous)
- Ability to deal effectively with stressful situations (Continuous)
- Ability to work in a latex safe environment (Continuous)
- Ability to maintain tactile sensory functions (Continuous)
Nice To Haves
- Ability to climb stairs (Infrequent)
- Ability to work outside in temperature extremes (Infrequent)
- Ability to work from elevated areas (Frequent)
- Ability to work in confined/cramped spaces (Frequent)
- Ability to perform job functions from kneeling positions (Infrequent)
- Ability to squat and perform job functions (Frequent)
- Ability to perform "pinching" operations (Frequent)
- Ability to reach overhead (Frequent)
- Ability to use lower extremities for balance and coordination (Frequent)
- Ability to lift and carry 50 lbs. unassisted (Infrequent)
- Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted (Infrequent)
- Ability to lift from 36" to overhead 25 lbs. (Infrequent)
- Ability to exert up to 50 lbs. of force (Frequent)
- Ability to work rotating shifts (Frequent)
- Ability to work overtime as required (Frequent)
- Ability to maintain good olfactory sensory function (Selected Positions) (Continuous)
- Ability to be qualified physically for respirator use, initially and as required (Continuous) (Selected Positions)
Responsibilities
- Serves as the initial point of contact for patients and referring providers seeking access to medical care at MUSC.
- Facilitates the referral process and schedules appointments for multiple specialties and primary care providers using an automated scheduling system.
- Triages incoming calls according to established algorithms.
- Answers questions and resolves access-related issues.
- Appropriately escalates clinical concerns to the designated clinical care teams.
- Accurately collects and documents patient information, including demographics, physician details, insurance, employment, next of kin, emergency contacts, and other required data elements.
- Supports efficient clinic operations.
- Contributes to revenue cycle effectiveness through accurate data capture.
- Consistently delivers a high level of customer service while adhering to departmental standards and procedures.
Benefits
- Participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
