Referral Management Specialist I – Charleston

Medical University of South Carolina • Charleston, SC

1d • Onsite

About The Position

Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. The Patient Access Center is the scheduling and communication call center for MUSC, serving as the front-line for patients and supporting the various specialties and providers at MUSC.

Requirements

• Bachelor’s degree from an accredited college or university OR High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office, call center, or customer service environment.
• Ability to prioritize and manage multiple tasks in a dynamic, high-volume setting.
• Strong computer proficiency, including Windows, Excel, and web navigation.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service abilities.
• Self-directed with the ability to collaborate across teams.
• Typing speed of 35 cwpm required.

Responsibilities

• Serve as the initial contact for patients and referring providers.
• Facilitate the referral and appointment scheduling process across multiple specialties.
• Use call center protocols and automated systems to manage scheduling and data entry.
• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.
• Collect and verify patient demographic, insurance, and contact information.
• Ensure high-quality customer service and patient satisfaction.
• Maintain a strong understanding of referral workflows and department procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees