Referral Intake Specialist, Bureau of Early Intervention

City of New York • New York, NY

18d • $42,288 - $48,631

About The Position

The Referral Intake Specialist works in the Bureau of Early Intervention, which oversees therapeutic services for approximately 30,000 children from birth to age 3 each year. The role processes Early Intervention Program referrals received through the ACS hotline, EI Family Portal, EIBDX, or a fax-to-email line; enters referral information into electronic case management systems; and assigns referrals to Developmental Monitoring Specialists. The position also provides clerical support for Early Intervention Program projects and other office needs. The posting is open to permanent candidates.

The role requires a high school diploma or equivalent, one year of satisfactory clerical experience, and keyboarding ability of at least 100 keystrokes (20 words) per minute. Preferred skills include attention to detail, managing timelines and deadlines, computer and Microsoft Office proficiency, strong phone etiquette and customer service, clear verbal and written communication, and flexibility to provide other clerical support. Spanish bilingual ability is a plus.

Requirements

• A four-year high school diploma or educational equivalent approved by a State department of education or recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity and ability to type at least 100 keystrokes (20 words) per minute.

Nice To Haves

• Attention to detail.
• Ability to monitor timelines and work under pressure to meet deadlines.
• Excellent computer skills and experience with Microsoft Office.
• Excellent phone etiquette and customer service skills.
• Excellent verbal and written communication skills.
• Flexibility to provide other types of clerical or office assistance when needed.
• Bilingual Spanish.

Responsibilities

• Process Early Intervention Program referrals received via the ACS hotline, EI Family Portal, EIBDX, or the fax-to-email line.
• Enter referrals into the EI HUB, DMAS, and ASQ Online electronic case management systems and assign them to Developmental Monitoring Specialists.
• Follow procedures to ensure entered information is accurate and to avoid creating duplicate records.
• Provide clerical assistance to facilitate Early Intervention Program projects or assignments.
• Perform other clerical and office duties as required and complete other tasks assigned by management.

Benefits

• Potential eligibility for federal or state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan.
• Additional health, fitness, and financial benefits may be available based on the position's associated union or benefit fund.
• Public-sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the possibility of working from home up to two days during the week.
• Potential for more job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED