Referral Specialist, Bureau of Early Intervention

City of New York • Long Island City, NY

2d

About The Position

The Referral Specialist supports the Bureau of Early Intervention’s Early Intervention Program (EIP), a comprehensive interagency program serving infants and children with developmental delays from birth to age 3. The program aims to help children realize their potential, reduce the likelihood of delays among at-risk children, and empower families to meet their needs. The Bureau oversees therapeutic services for approximately 30,000 children each year, while Regional Offices monitor contracted service agencies at the borough level.

The Referral Specialist processes referrals, creates and maintains electronic case records, assigns case workers, and provides clerical support for EIP projects and operations. The position requires careful data entry and adherence to procedures intended to ensure accurate records and prevent duplicates. The role is listed as Clerical Associate, title code 10251, and is open to permanent candidates.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State department of education or recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity and the ability to type at least 100 keystrokes (20 words) per minute.

Nice To Haves

• Ability to monitor timelines and work under pressure to meet deadlines.
• Attention to detail.
• Excellent computer skills and experience with Microsoft Office.
• Excellent phone etiquette and customer service skills.
• Excellent verbal and written communication skills.
• Flexibility in providing other types of clerical or office assistance when needed.
• Bilingual Spanish is a plus.

Responsibilities

• Process Early Intervention Program referrals received through the Centralized Call Center or fax-to-email line.
• Enter referrals into an Electronic Case Management system, assign case workers, and ensure assignments are accepted.
• Follow procedures to ensure information entered into the system is accurate and to avoid duplicate records.
• Create electronic child case records and use Microsoft Office applications, including Outlook, Word, and Excel, to complete tasks and prepare emails for distribution.
• Provide clerical assistance for EIP projects or assignments.
• Perform other clerical or office duties as required and complete other tasks assigned by management.

Benefits

• Premium-free health insurance plan; the posting states it saves employees over $10,000 annually based on a 2024 assessment.
• Additional health, fitness, and financial benefits may be available depending on the position’s associated union or benefit fund.
• Public sector defined benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the possibility of working from home up to two days during the week.
• Job security compared with private sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED