Referral Coordinator - Ambulatory

Tower Health • Philadelphia, PA

3d

About The Position

This position processes referral and authorization requests for providers practicing within a designated area and obtains referral or authorization numbers when needed. The role supports access to specialty and ancillary services and contributes to patient and referring-provider satisfaction. Responsibilities include preparing and completing referrals, obtaining authorizations, scheduling appointments, coordinating care between departments and facilities, and providing registration backup for the department.

The schedule is Monday through Friday, 8:30 a.m. to 5 p.m. Start and end times require flexibility to meet the needs of the practice.

Requirements

• High school diploma or GED, or relevant experience may be considered in lieu of education.
• Analytical skills.
• Collaborative skills.
• Computer skills, including use and navigation.
• Customer service skills.
• Epic proficiency.
• Excellent communication skills.
• Excellent interpersonal skills.
• Good reasoning skills.
• Keyboarding skills.
• Leadership skills.
• Medical terminology knowledge.
• Microsoft Office applications skills.
• Ability to multitask.
• Organizational skills.
• Problem-solving skills.
• Service orientation.
• Strategic thinking.
• Strong team-player skills.
• Flexibility in scheduled start and end times to meet practice needs.

Responsibilities

• Process referral and authorization requests for providers in the assigned area.
• Obtain referral and authorization numbers when needed.
• Prepare and complete referrals and authorizations.
• Schedule appointments.
• Coordinate care between departments and facilities.
• Provide registration backup for the department.

Benefits

• Generous time off.
• Tuition assistance.
• Comprehensive benefits.
• Tower Advance Pay, providing access to pay throughout the pay period.
• Employee Assistance Program.
• Retirement Savings Program.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED