Referral Coordinator - Central Ave (7743)

Terros Health•Phoenix, AZ

13d•Onsite

About The Position

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day. The Referral Coordinator is responsible for managing and coordinating all internal and external patient referrals across service lines to ensure timely, accurate, and seamless access to care. This role plays a critical part in supporting a centralized referral management model that enhances patient experience, continuity of care, and operational efficiency. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Serving as a key liaison between patients, providers, internal care teams, and external partners, the Referral Coordinator ensures referrals are processed, tracked, and closed appropriately within the Electronic Health Record (EHR), in alignment with organizational standards and payer requirements. The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.

Requirements

High School diploma or GED required.
1–3 years of experience in a healthcare setting, preferably in referral coordination, scheduling, patient access, or care coordination.
Proficiency with EHR systems (NexGen preferred) and Microsoft Office applications
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health’s driving policy
Must successfully pass a TB screening and criminal background check

Nice To Haves

Medical Assistant (MA), Behavioral Health Technician (BHT), or equivalent clinical experience strongly preferred.

Responsibilities

Receives, reviews, and processes all incoming referrals (internal and external), ensuring completeness, accuracy, and timely documentation in the Electronic Health Record (HER).
Verifies required information, authorizations, and supporting documentation prior to processing.
Coordinates referral appointments across internal departments and external providers.
Facilitates scheduling, documentation, and communication to ensure continuity of care.
Serves as a point of contact for patients and care teams to navigate referral-related requests.
Manages the full life cycle of referrals using a closed-loop process.
Tracks referral status, confirms appointment completion, and obtains consultation results or documentation.
Proactively follows up on pending or incomplete referrals to remove barriers to care.
Partners with clinical and operational leaders to improve referral workflows and system efficiency.
Identifies trends, gaps, and opportunities to enhance patient access and service delivery.
Contributes to process standardization and best practices across service lines.

Benefits

Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more
Bilingual pay differential