Referral Coordinator

Solaris Health Holdings LLC•Colorado Springs, CO

12d•Onsite

About The Position

Colorado Springs Urology is seeking an experienced and detail-oriented Referral Coordinator to join our growing team. This role serves as the primary point of contact for patients, referring providers, and healthcare service partners while ensuring referrals are processed accurately and efficiently. The ideal candidate is highly organized, deadline-driven, and experienced in healthcare operations with strong insurance knowledge and referral processing experience. This position requires someone who can multitask effectively, manage competing priorities, and work both independently and collaboratively in a fast-paced medical office environment. The Referral Coordinator is responsible for managing new and existing patient referrals, verifying insurance benefits and authorizations, coordinating communication with referring providers, scheduling appointments, and ensuring all patient documentation is complete and accurate.

Requirements

Referral coordination experience is required.
Strong insurance verification and authorization knowledge.
Healthcare or medical office experience.
Exceptional organizational skills and attention to detail.
Ability to multitask and meet deadlines.
Strong time management skills.
Ability to work independently while contributing to a collaborative office environment.
Excellent communication and phone etiquette.
Experience with EMR systems and Microsoft Office.
Knowledge of medical terminology.
Delivers exceptional patient service throughout all interactions.
Phone etiquette skills.
Must be able to communicate clearly in person and over the telephone.
Ability to follow up on all communications.
Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations such as EMR.
Complies with HIPAA regulations for patient confidentiality.
High School Diploma or equivalent required.

Nice To Haves

1 year of experience working in a medical office preferred.
Knowledge of insurance is preferred.
Urology experience preferred.

Responsibilities

Manages new and existing patient referrals.
Verifies insurance benefits and authorizations.
Coordinates communication with referring providers.
Schedules appointments.
Ensures all patient documentation is complete and accurate.
Answers and appropriately manages incoming telephone calls.
Verifies benefits and services.
Responds to patient information needs.
Works on new patient and existing patient referrals.
Verifies the type of insurance and proper authorization as needed.
Contacts the referring physician to obtain the referral form.
Obtains any added documents as needed.
Records referrals in computer.
Ensures that new patient charts are complete.
Updates co-payments in the computer.
Mails new patient packets.
Assists with all front office related duties as needed.
Performs other position related duties as assigned.
Adheres to high standards of ethical conduct and complies with all applicable laws and regulations, including HIPAA.
Maintains the confidentiality of patients' protected health information.
Immediately reports any suspected concerns and/or violations to a supervisor and/or the Compliance Department.
Completes Annual Compliance Training in a timely manner.