Referral Coordinator

Colorado Springs Urological Associates•Colorado Springs, CO

4d•Onsite

About The Position

Colorado Springs Urology is seeking an experienced and detail-oriented Referral Coordinator to join our growing team. This role serves as the primary point of contact for patients, referring providers, and healthcare service partners while ensuring referrals are processed accurately and efficiently. The ideal candidate is highly organized, deadline-driven, and experienced in healthcare operations with strong insurance knowledge and referral processing experience. This position requires someone who can multitask effectively, manage competing priorities, and work both independently and collaboratively in a fast-paced medical office environment. The Referral Coordinator is responsible for managing new and existing patient referrals, verifying insurance benefits and authorizations, coordinating communication with referring providers, scheduling appointments, and ensuring all patient documentation is complete and accurate.

Requirements

Referral coordination experience is required
Strong insurance verification and authorization knowledge
Healthcare or medical office experience
Exceptional organizational skills and attention to detail
Ability to multitask and meet deadlines
Strong time management skills
Ability to work independently while contributing to a collaborative office environment
Excellent communication and phone etiquette
Experience with EMR systems and Microsoft Office
Knowledge of medical terminology.
Delivers exceptional patient service throughout all interactions.
Phone etiquette skills.
Must be able to communicate clearly in person and over the telephone.
Ability to follow up on all communications.
Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations such as EMR.
Complies with HIPAA regulations for patient confidentiality.
High School Diploma or equivalent required.

Nice To Haves

1 year of experience working in a medical office preferred.
Knowledge of insurance is preferred.
Urology experience preferred.

Responsibilities

Works on new patient and existing patient referrals.
Verifies the type of insurance and proper authorization as needed.
Contacts the referring physician to obtain the referral form.
Obtains any added documents as needed.
Records referrals in computer.
Ensures that new patient charts are complete.
Updates co-payments in the computer.
Mails new patient packets.
Assists with all front office related duties as needed.
Performs other position related duties as assigned.
Serves as the primary contact/resource person for patients, primary care physicians and other healthcare service providers.
Responsible for answering and appropriately managing incoming telephone calls, verification of benefits and services, scheduling patient appointments, and responding to patient information needs.