Remote Referral Coordinator (OPO & or transplant center experience is preferred) - Ideal Candidate Locations: Florida, Georgia or South Carolina

LifeLink Foundation•Tampa, FL

14d•Remote

About The Position

LifeLink Foundation, a non-profit organization dedicated to saving lives through organ and tissue donation for over four decades, is seeking a Remote Referral Coordinator. With a team of over 700 professionals across Florida, Georgia, South Carolina, Puerto Rico, and the US Virgin Islands, LifeLink is driven by its mission to honor donors and save lives, and its vision to maximize the gift of life while giving hope to donor families and transplant patients. The organization values Compassion, Excellence, Legacy, People, and Quality. This role offers an opportunity to be part of a purpose-driven organization that makes a significant impact.

Requirements

Minimum of one year in a related LifeLink position and/or appropriate credentialing and experience which may include a medical-related degree/certification (RN) or appropriate experience in a medical environment.
Completion of all requirements of the probationary level position or other related experience/position.
Demonstrated above average verbal communication skills and phone etiquette skills.
Availability to handle rotation of 24/7 call responsibilities and a work schedule that may require response to emergency back-up call coverage.
Understanding that confidentiality must be maintained, according to Foundation protocols.
A collaborator who thrives in a mission-first environment.

Nice To Haves

OPO & or transplant center experience is preferred
Ideal Candidate Locations: Florida, Georgia or South Carolina

Responsibilities

Evaluate and respond to hospital referrals to determine potential organ/tissue donors.
Apply LifeLink’s policies and procedures in performing and documenting the timeliness of referrals and response to referrals.
Provide direction to responding staff.
Ascertain information to help facilitate the determination of potential donors, BD, DCD potential, medical suitability, and order of priority/NOK.
Participate in call schedule rotation to ensure 24/7 coverage.
Effectively communicate with Hospitals, AOC, MDOC, other management staff, FCC, TC, IHC, and other development staff.
Participate in the RC call schedule coordinating FCC/IHC/HD/TC for making an appropriate and timely onsite visit for referrals in collaboration with AOC.
Referral responsibilities include referral evaluation, preliminary determination of suitability, verification of name, race, sex, DOB and location of next-of-kin, accessing Donor Registry, notifying the FCC and other on call team members of potential donor situations, and reviewing information on initial referral regarding donation process with hospital personnel with an outline of the plan.
Assist in authorization / donor designation if applicable.
Monitor referrals daily and maintain documentation on active referrals (weblog).
Pass referral calls to oncoming RC according to set protocols.
Provide follow-up to appropriate Hospital Development Liaison, AOC/IHC/FCC or other vascular staff.
Follow up with CSD and Tissue Screener for referrals that are going to be immediately extubated and not a candidate for organ donation.
Receive and handle or appropriately triage miscellaneous calls from CSD (Positive cultures, FH, ME, family issues, etc.).
Assist in the orientation of new staff at the direction of the Manager/Assistant Manager of the FCC program.
Meet deadlines for any assigned projects.
Participate actively in hospital development initiatives.
Apply for continuing education courses and seminars necessary to obtain appropriate CEUs to obtain/maintain certifications and licenses.
Participate regularly in OPO & FCC/RC meetings.
Perform other duties as assigned by the Director of Recovery Services or immediate supervisor.