About The Position
Join LifeLink — Join a Life Saving Team! LifeLink Foundation was established more than four decades ago with a mission to save lives through organ and tissue donation. It has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands. LifeLink is united by its mission: To honor donors and save lives through organ and tissue donation. Their vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients. They are grounded in the values that shape their work and culture— Compassion. Excellence. Legacy. People. Quality. As a Remote Referral Coordinator, you will directly contribute to LifeLink’s life-saving mission. The primary responsibility is to evaluate and respond to hospital referrals for the purpose of determining a potential organ/tissue donor. You will apply LifeLink’s policies and procedures in performing and documenting the timeliness of referrals, response to referrals and provide direction to responding staff. In addition, you will ascertain information to help facilitate the determination of potential donors, BD, DCD potential, medical suitability and order of priority/NOK. You will participate in call schedule rotation to ensure coverage of this position’s responsibilities 24/7. Effectively communicate with Hospitals, AOC, MDOC, other management staff, FCC, TC, IHC and other development staff.
Requirements
- Passionate about helping others and making a difference
- Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
- Minimum of one year in a related LifeLink position and/or appropriate credentialing and experience which may include medical-related degree/certification (RN) or appropriate experience in a medical environment.
- Completion of all requirements of the probationary level position or other related experience/position.
- Demonstrated above average verbal communication skills and phone etiquette skills.
- Availability to handle rotation of 24/7 call responsibilities and a work schedule that may require response to emergency back-up call coverage.
- Understanding that confidentiality must be maintained, according to Foundation protocols.
- A collaborator who thrives in a mission-first environment
Nice To Haves
- OPO & or transplant center experience is preferred
Responsibilities
- Participate in the RC call schedule coordinating FCC/IHC/HD/TC for making an appropriate and timely onsite visit for referrals in collaboration with AOC.
- Referral evaluation
- Preliminary determination of suitability
- Verification of name, race, sex, DOB and location of next-of-kin
- Accessing Donor Registry
- Notifying the FCC and other on call team members of potential donor situations
- Review information on initial referral regarding donation process with hospital personnel with outline of plan.
- Ability to first mention or assist in authorization / donor designation if applicable
- Monitor referrals daily and more often if indicated
- Maintain documentation on active referrals (weblog)
- Passing referral call to oncoming RC according to set protocols in order to assure all active referrals are up to date and followed appropriately.
- Provide follow-up to appropriate Hospital Development Liaison, AOC/IHC/FCC or other vascular staff
- Follow up with CSD and Tissue Screener for referrals that are going to be immediately extubated and not a candidate for organ donation
- Receive and handle or appropriately triage miscellaneous calls from CSD (Positive cultures, FH, ME, family issues, etc.).
- Assist when appropriate in the orientation of new staff at the direction of Manager/ Assistant Manager of FCC program.
- Meet deadlines for any assigned projects.
- Participate actively in hospital development initiatives.
- Apply for continuing education courses and seminars necessary to obtain appropriate CEUs to obtain/maintain certifications and licenses.
- Participate regularly in OPO & FCC/RC meetings.
- Other duties as assigned by Director of Recovery Services or immediate supervisor.
Benefits
- COMPANY PAID Medical, Dental, Disability & Life Insurance
- Generous COMPANY PAID Pension Plan for your Retirement
- Paid Vacation, Sick Days & Holidays
- Growth opportunities in a mission-driven, high-impact nonprofit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
