Referral Coordinator | Community Health Center

Odyssey House Louisiana•New Orleans, LA

11d•Onsite

About The Position

Odyssey House Louisiana, Inc. is seeking a full-time Referral Coordinator for its Federally Qualified Health Center. The schedule is Monday-Friday 8am-5pm. The Referral Coordinator ensures that appropriate coordination of referrals is provided to the Clinic Manager, the ordering provider, and client. Additionally, the Referral Coordinator maintains up to date information on referral requirements, eligibility requirements, and any specifications of patient insurance requirements.

Requirements

Two years of experience working with diverse populations
2-3 years of experience with insurance verifications and benefits required
Proficient in MS Office 365 Suite
Excellent written, verbal, organizational, and communication skills
Ability to be flexible within parameters of treatment programs and modalities
High School Diploma or equivalent
Strong customer service focus

Nice To Haves

Bachelor’s Degree

Responsibilities

Ensure timely documentation and coordination for all referrals
Coordinate and work with other departments, payors, and partner agencies
Attend staff and other meetings as needed
Provide crisis management when indicated by client need
Attend regularly scheduled in-service training as assigned
Participate in Quarterly training with staff
Complete administrative projects as assigned
Complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure
Maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment
Adhere to all Substance Abuse and Mental Health Services Administration and Agency contract requirements
Support administrative FQHC efforts
Treat clients and other staff with dignity and respect
Complete work in allotted amount of time
Perform other duties as assigned