Referral Coordinator Riverside Cancer Infusion Center Williamsburg

Riverside Hospital•Williamsburg, VA

3d•Onsite

About The Position

The Referral Coordinator works under the supervision of the office manager at the Riverside Cancer Infusion Center in Williamsburg. This role is primarily responsible for scheduling patient appointments with specialists, scheduling tests at appropriate facilities, and coordinating the completion of insurance-mandated referrals and authorizations in a timely manner prior to the date of service. The coordinator will also update patient chart records with necessary referral information, flag and fax appropriate medical records, and contact patients via telephone to communicate appointment preparation details.

Requirements

1 year Medical office experience

Nice To Haves

High School Diploma or GED

Responsibilities

Obtains insurance prior authorizations prior to date of service to ensure quality patient care.
Verifies insurance and obtains estimates.
Reports any potential compliance concerns to sleep supervisor.
Keeps up to date on referral criteria by reviewing updates from insurance carriers and attending training.
Recommends to office manager any process improvements needed to improve quality of service.
Maintains a clean and orderly work area.
Calculates estimates and contacts patients prior to date of service to provide estimates.
Documents all communication in iCare.
Documents estimates in iCare.
Schedules patient appointments with specialists.
Schedules tests at appropriate facilities.
Coordinates completion for insurance mandated referrals and authorizations in a timely fashion prior to the date of service.
Updates patient chart records with necessary referral information.
Flags and faxes appropriate medical records.
Contacts patients via telephone and communicates appointment preparation details.