Referral Coordinator Riverside Cancer Infusion Center Williamsburg
About The Position
The Referral Coordinator works under the supervision of the office manager and is primarily responsible for scheduling patient appointments with specialists, scheduling tests at appropriate facilities, and coordinating the completion of insurance-mandated referrals and authorizations in a timely fashion prior to the date of service. This role involves updating patient chart records with necessary referral information, flagging and faxing appropriate medical records, and contacting patients via telephone to communicate appointment preparation details. The coordinator also obtains insurance prior authorizations, verifies insurance, obtains estimates, and documents all communication and estimates in iCare. They are responsible for keeping up-to-date on referral criteria by reviewing insurance carrier updates and attending training, and recommending process improvements to the office manager. The role also includes maintaining a clean and orderly work area.
Requirements
- 1 year Medical office experience
Nice To Haves
- High School Diploma or GED
Responsibilities
- Scheduling of patient appointments with specialists
- Scheduling tests at appropriate facilities
- Coordinating completion for insurance mandated referrals and authorizations in a timely fashion prior to the date of service
- Updating patient chart records with necessary referral information
- Flagging and faxing appropriate medical records
- Contacting patients via telephone and communicating appointment preparation details
- Obtaining insurance prior authorizations prior to date of service
- Verifying insurance and obtaining estimates
- Reporting any potential compliance concerns to sleep supervisor
- Keeping up to date on referral criteria by reviewing updates from insurance carriers and attending training
- Recommending to office manager any process improvements needed to improve quality of service
- Maintaining a clean and orderly work area
- Estimating calculations and contacting patients prior to date of service with estimates
- Documenting all communication and estimates in iCare
Benefits
- great benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
