Referral Coordinator

Coastal Health•Orange Park, FL

28d•Onsite

About The Position

Coastal Health is seeking an experienced and detail-oriented Referral Coordinator to join our corporate office. The Referral Coordinator will be responsible for coordinating patient referrals, ensuring timely communication between providers, insurance companies, and specialty offices, and helping patients navigate the referral process. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working in a medical office or healthcare setting.

Requirements

Minimum 1-3 years experience in a medical office preferred.
High school diploma or equivalent
Customer service skills
Oral and Written communication skills
Knowledge of medical terminology
Data entry skills
Ability to work in a fast-paced environment
Teamwork skills

Nice To Haves

Previous experience in a medical office, referral coordination, or healthcare administrative role preferred.
Knowledge of insurance referrals and authorizations preferred.
Familiarity with electronic medical records (EMR) systems.
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Professional, dependable, and team-oriented.
Ability to work independently and collaborate effectively with multiple departments.

Responsibilities

Coordinate and process patient referrals to specialists and other healthcare providers.
Review referral orders for accuracy and completeness.
Obtain insurance authorizations and verify referral requirements as needed.
Communicate with insurance companies, referring providers, and specialty offices.
Schedule appointments and follow up on outstanding referrals.
Track referral status to ensure timely completion.
Communicate referral information and updates to patients.
Maintain accurate documentation in the electronic medical record (EMR).
Identify and resolve referral issues or delays.
Collaborate with clinical staff, front office teams, and providers.
Maintain patient confidentiality and follow HIPAA regulations.
Perform other duties as assigned.